Maadiran – Customer Promise

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Customer Promise

Customer Promise

1. Maadiran.com Safe Shopping Our secure-server software encrypts all your personal information including name, orders, and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.
2. Delivery Charges We use fast and cost effective methods to ensure efficient delivery of your order. We constantly review our carriers and our delivery rates to ensure we can offer a great delivery service at a competitive price.
3. Returns at Maadiran.com Our 7-day returns guarantee means that if for any reason you're unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we'll issue a full refund for the price you paid for the item. We'll also be happy to refund the delivery charge if the return is a result of our error, see our Refunds Policy. You can always return items if they're defective even if the items have been opened. See Return Items You Ordered.
4. Marketing Communications & Updates As a customer, subscriber or competition entrant you'll occasionally receive e-mail updates about special offers, new Maadiran.com services and other news. We hope you'll find these updates interesting and informative. But if you'd rather not receive them, let us know by changing Your Communication Preferences.
5. Privacy We're committed to protecting your privacy. The information we learn from customers helps us personalise and continually improve your shopping experience at Maadiran. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as Wish Lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. For more details, please read the Maadiran Privacy Notice.
6. Complaints If you have any grievances about Maadiran.com, we want to hear from you so we can improve our service. Please get in touch with our Customer Satisfaction team and we'll consider your comments carefully.

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