Return of goods
Terms of replacement and return of the purchase amount Technical objection:
Technical problems must be registered and notified in a special form within a maximum of 7 working days.
Malfunctions of consumables, including drum and developer ink cartridges, are acceptable only 24 hours from the moment of delivery.
It is necessary to keep the carton and the main box of products until the end of the seventh Rover and to avoid throwing it away.
Labeling or writing the description, address or any other item on the original carton or box is not allowed and will eliminate the possibility of using the return guarantee.
This service does not include any appearance defects (fractures, scratches) or misuse.
Any discrepancies including the color of the goods, the wrong goods, the number of goods and… must be notified to the company within 24 working hours after receiving the goods, in cases where the discrepancy can be detected without opening the carton, canceling the item cancel The guarantee is returned.
If it is possible to detect the discrepancy only by opening the package, it is necessary to keep the carton and all the accessories of the package without any deficit to send to the company.
Physical and physical defects:
If the carton of the device is physically defective, refuse to accept the goods at the time of delivery and inform the company immediately.
Physical damage must be reported to the company through the relevant form within 24 working hours after receiving the goods. After completing the form, wait for our colleagues to call during office hours.
It is necessary to keep the carton and all the closed accessories without any deficit to send to the company.
If the customer cancels his purchase after receiving the goods, he must inform the company of his cancellation in the relevant form within a maximum of 7 working days.
Returning the goods after the approval of the after-sales service expert is possible only if the carton of goods has not been removed from the seal. Also, if the goods were sold with the gift, it is necessary to return the gift with it.
Please note that any change in the original condition of the goods, even in the packaging, will eliminate the possibility of using this service.
Also, in case of cancellation of the purchase, sending the goods will be the responsibility of the customer.
If the goods are damaged during delivery, we recommend that you do not receive the receipt and let us know. In such cases, the postal company will resolve the complaint directly with us and we will send you the replacement goods as soon as possible.
In case of delivery, return or exchange of goods from Printina site:
If you buy online from Printina site, printer consumables and copies have a guarantee of physical and physical health and must reach the customer safely. Therefore, delivery of goods by post is a confirmation of the physical and physical health of the goods by the customer, and if the damage is visible at the same time, the customer can refuse to receive it. In such cases, the postal company will resolve the complaint directly with us and we will send the replacement goods to you free of charge as soon as possible.
Steps of returning or exchanging goods
First, fill out the form in the order tracking section.
Wait for the call from the customer affairs department.
Do not send goods to services before coordinating with customer affairs.
To ship, the goods must be well packed and shipped in their original box or carton. Do not label or write descriptions on the box and carton of goods.
Send the invoice with the goods and write the problem on the back.
If the customer resides in the city, he can use Pishtaz post to return the goods. In case of request for replacement of goods and after confirmation of services, the cost of Pishtaz post will be transferred to the customer’s account. As the deposit of the shipping cost is subject to receiving the postal receipt, to be sure, send the receipt to the purchase invoice with a staple and the package. It should be noted that the costs of returning the goods, except for the vanguard post, are the responsibility of the customer and the company is not liable for these costs.
If you live in Tehran, you can deliver the package to Printina services in person.
Cost of sending returned goods to Printina service:
If the technical defect, discrepancy of the goods with the site or the expiration date of consumption at the time of sending the goods, is approved by Printina after-sales service experts, in addition to free replacement, the cost of re-sending the goods is also the responsibility of Printina.
In case of cancellation of the purchase, or if the objection or discrepancy is not confirmed by Printina experts, the cost of sending and receiving the goods will be borne by the customer.
The process of processing the customer’s request after the arrival and receipt of the goods by Printina Services:
After receiving and accepting the goods by Printina Services, according to the defects announced by the customer, the goods are tested and finally the experts of Printina Services issue their final opinion.
If approved by Printina experts, the product will be replaced and a healthy product will be sent to him at the cost of Printina. Of course, if the customer requests the return of the goods, only the amount of the goods will be credited to the customer’s account and the cost of the sent goods will be borne by the customer.
In the absence of inventory in the exchange and return process, Printina has no obligation to provide the same product and only accepts the obligation to refund the product to the customer. Of course, if desired, the customer can wait until the goods are available.
In the event of changes in the price of the goods during the exchange and return process, Printina has no obligation and only accepts the obligation to repay in accordance with the amount stated in the purchase invoice.
Printina Services Address:
Tehran, Valiasr St., Station above Saei Park, in front of Ouj Airlines Agency, No. 2394
Postal Code: 1434763161
Contact Number: 88870606 (021)